A. Yes. We have tested the Oreck and Bissell extractors and found them to be effective. However, we recommend that you test a small part of the rug first. We do not recommend steam cleaning. If you have set-in stains, see a professional who is experienced in cleaning handmade wool rugs.
A. All rugs lie best on a flat surface, such as a wood or tile floor, and even Berber carpeting. That does not mean that you cannot place an area rug on top of wall-to-wall carpeting. However, you will find that if you place an area rug on top of a very plush pile carpet, the rug will buckle when walked on or if heavy furniture is placed on it. This can be minimized to some degree by purchasing a double-sided tacky rug pad, which will stabilize the area rug but will not completely eliminate buckling. Please see www.qvc.com for our line of rug padding.
A. Yes; all wool rugs will shed some of the short fibers. Please click on the "CARE" section at the top for more information.
A. As all of our rugs are made by hand, they can take from 3 to 4 months to make. Add in transit time, and a week or so to be brought into QVC's inventory to be shipped out, it could sometimes be up to 5-6 months before a waitlist order is shipped.